With well over a million copies sold, raving fans is an. A revolutionary approach to customer service by ken blanchard and sheldon bowles. The ken blanchard companies has helped thousands of organizations become more peopleoriented, customercentered, and performancedriven. He is the author of a dozen bestselling books including the blockbuster international bestseller the one minute manager and the giant business bestsellers whale done. Newer audio books include the one minute entrepreneur and go team take your team to the next level. We spent the next few weeks sharing ideas on how to apply the lessons learned and provide raving fan service to our customers.
His most successful book, the one minute manager, has sold over million copies and been translated into many languages. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants. Ian pratt the book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly.
There have been so many books written on customer service, but ken blanchards raving fans is a true classic. He has also written or coauthored numerous other books, including gung ho. From the one minute manager to raving fans, ken blanchard s books have helped millions of people unleash their power and the potential of everyone around them. May 19, 1992 this book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. For 40 years, the ken blanchard companies has helped thousands of organizations become more people oriented, customer centered, performance driven, and socially responsible. His one minute manager series has sold over thirteen million copies and been translated into more than 25 languages. Ken blanchard, phd, is one of the most influential leadership experts in the world. Ken blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic new york times bestseller the one minute manager recently revised and released as the new one minute manager as well as 65 other books whose combined sales total more than 22 million copies. Written in the parable format of ken blanchard s bestselling the one minute manager. He has coauthored 60 books, including raving fans and gung ho. Aug 03, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. Blanchard, 1993, morrow edition, in english 1st ed. His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies.
Ken blanchard is the founder and chairman of the ken blanchard companies. Raving fans create insane amounts of social viral love for your products and services george hutto duration. A revolutionary approach to customer service, leadership and the one minute manager. He has coauthored over 30 other bestselling books, including raving fans. The definitive blanchard on leadership 25 years of breakthrough leadership insights in one extraordinary book. This ebook summarizes the four main principles and key concepts from the fully updated third edition of leading at a higher level. Raving fans by ken blanchard and sheldon bowles like many of the other titles in ken blanchards the oneminute manager series, raving fans cowritten with sheldon. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of. Leading at a higher level by ken blanchard overdrive. Ian pratt the book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a. Buy raving fans by ken blanchard, sheldon bowles online at alibris. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. His extensive writing career includes over 60 published books, most of which are coauthored books. About the author ken blanchard is chairman of the board of blanchard training and development, inc.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Ken blanchard is chief spiritual officer and chairman of the board of the ken blanchard companies, a worldwide training and development firm. Raving fans this book is written in parable or story telling format and is different to read for most people. About the book sheldon bowles and ken blanchard s raving fans are written in the parable style of gung ho. This site is like a library, use search box in the widget to get ebook that you want. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. Open library is an open, editable library catalog, building towards a web page for every book ever published.
Raving fans is a parablestyle story that teaches how to. Kenneth hartley blanchard is an american author and management expert. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage not just another flavor of the month program. Other popular books include to raving fans, gung ho. A revolutionary approach to customer service book details. Download link raving fans free audio books downloads. Satisfied customers just arent good enough by kenneth h blanchard and a great selection of related books, art and collectibles available now at. Kenneth hartley blanchard born may 6, 1939 is an american author.
When ken speaks, he speaks from the heart with warmth and humor. Increasing effectiveness through situational leadership. Ken blanchard and his colleagues at the ken blanchard companies explore. To compete in todays business environment, you have to create raving fans. Raving fans by sheldon bowles, kenneth blanchard audio book. Sheldon bowles sheldon bowls was the coauthor of this book. If you really want a booming business, you have to create raving fans. It has two main characters charlie and the area manager. At 1, large font pages its a quick read, and a deceptively simple one at that.
Jun 28, 2016 raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. His groundbreaking works have been translated into more than 42 languages and in 2005 he was inducted into amazons hall of fame as one of the top 25 bestselling. His books have combined sales of more than 18 million copies in more than 25 languages. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Leading at a higher level book summary ken blanchard. The message and learnings in the book however can, and should, be utilized globally.
This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. Ken blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, the one minute manager, and more than 60 other books whose combined sales total more than 21 million copies. Raving fans by ken blanchard and sheldon bowles like many of the other titles in ken blanchards the oneminute manager series, raving fans cowritten with sheldon bowles is written as a business fable to illustrate some basic, commonsense methods. His book the one minute manager has sold over million copies and has been translated into 37 languages. Download link raving fans this book is written in parable or story telling format and is different to read for most people. Stobern sie jetzt durch unsere auswahl beliebter ebooks aus verschiedenen genres. As is the case with most of his books however, ken blanchard has buried a vast amount of knowledge and insight between the lines and behind the words of raving fans. Ken blanchard is the coauthor of the one minute manager and fifty other books, including the new york times business bestsellers gung ho. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Raving fans is written in the parable style of the one minute manager and uses a pdf brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant feature not just another program of the month. From the one minute manager to raving fans, ken blanchards books have helped millions of people unleash their power and the potential of everyone around them. Buy raving fans by blanchard, ken, bowles, sheldon isbn. The ken blanchard companies has helped thousands of organizations. His books have combined sales of more than eighteen million copies in more than twentyseven languages.
Everyday low prices and free delivery on eligible orders. With a new foreword by ken blanchard a straightforward and snappy guide to. Leadership by the book is an exceptional new book, brimming with insights, ideas, tools, and tactics for becoming a successful leader. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service. Written in the parable format of ken blanchards bestselling the one. Raving fans revolutionary approach to customer service the. Raving fans customers is an easy to read, informative and full of solid proven concepts. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. Just having satisfied customers isnt good enough anymore. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone.
He is the author of a dozen bestselling books including the. I ordered these for our medical device sales team and it was very well received. A revolutionary approach to customer service by ken blanchard and sheldon bowles 1993 title. Ken blanchard and his colleagues at the ken blanchard companies explore how to build better leaders based on their 40 years of practice with thousands of organizations around the world. Raving fans by ken blanchard, sheldon bowles alibris. Oct 18, 2015 we use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Click download or read online button to get raving fans book now. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. Raving fans ken blanchard hardcover harpercollins publishers.
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